These Terms and Conditions govern your use of our marketplace which is available at bookairfreight.com and its subdomains and related domains (the “Site”). These Terms and Conditions were last updated on Oct 24, 2019 and may be updated and/or changed from time to time. The last published edition on the Site shall govern any shipment booked by you on the Site. We encourage you to review these Terms and Conditions from time to time. These Terms and Conditions are legally binding and cover all of your transactions on Bookairfreight.
Goods types
Some shipments our forwarders cannot currently support, please contact us at bookings@bookairfreight.com for more details.
If you fail to properly disclose what is being shipped, for example, hazardous materials, then the Freight Forwarder will not be obligated to execute the shipment and you will be responsible for any costs incurred.
Who bears responsibility?
The freight forwarder you book with bears full responsibility for the successful execution of your shipment as booked on the platform.
Bookairfreight is a freight procurement platform that allows you to gather information about freight services, book shipments and track execution.
Bookairfreight handles payment collection for the freight forwarders but is not a party to the shipments that you book on Bookairfreight.
The freight forwarders are not agents, contractors, or otherwise affiliated entities of Bookairfreight.
We don’t endorse any freight forwarders, and we don’t in any way supervise, direct or control a freight forwarder's performance of freight services.
Is insurance included?
Depends on the shipping channel you chose. Most of the shipping channels, we insure goods with values up to $10,000USD.
You will need to pay for higher amounts. In some shipments, insurance cannot be provided.
No quotes showed up when I searched. Can I still get a quote?
Please reach out to us directly at bookings@bookairfreight.com for a custom quote.
What happens if I am missing documents?
You need to make sure all required documentation for your shipment reaches your service provider in a timely fashion.
If documentation is missing the shipment can be cancelled and you may have to pay actual fees incurred.
Can a freight forwarder refuse my shipment?
Bookarifreight and all freight forwarders are bound to comply with all applicable laws. Should your shipment not be compliant, for any reason, with applicable laws, or should there be a KYC (“Know Your Customer”) compliance issue in connection with your company, a Seller may refuse the shipment.
The freight forwarder can also refuse a shipment lacking correct documentation or whose commodity is not supported or if you have misrepresented anything about your shipment.
Bookairfreight may also reject shipments if you have failed to comply with the Bookairfreight terms and policies in the past.
Do shipments booked on Bookairfreight have guaranteed transit times and delivery dates?
Transit times are not guaranteed, and estimated delivery dates are good faith calculations on when your shipment is likely to arrive.
Bookairfreight and the freight forwarder bear no responsibility for delivery occurring outside the estimated dates.
How do I pay for my shipments?
Bookairfreight will collect payment on behalf of the freight forwarder, so you will receive your invoice and make payment through Bookairfreight. Bookairfreight accepts ACH transfers
Can I cancel my shipment?
You can cancel your shipment and order, but if a freight forwarder has already incurred costs, you will be charged for any commercially reasonable costs and refunded the remainder.
How much does Bookairfreight charge?
Our commission tier structure is based on “Shipment weight Commission” <299 kg 12% 300 – 499 kg 10% 500 - 999 kg 6.5% >1000 kg 2.5%
How can I track my shipment?
In many cases, but not all, you can track your shipment online. Since tracking is often based on third party input, Bookairfreight cannot ensure accuracy or availability of the tracking.
